Marvelous Foundry

Player privacy · Marvelous Foundry Pty Ltd

Privacy Policy

This policy explains how we handle personal information when you visit our website, play our games, contact support, make a purchase or join a community space. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact us about privacy

The short version

We use account and gameplay details to run online features, support messages to sort out player issues, and purchase records to keep transactions in order. Platform providers may handle some account or payment steps. You can ask to access or correct your information, or request deletion, by emailing [email protected].

Effective date: Date of publication Last updated: Date of publication Covers this website, our games and related community spaces.

  1. What We Collect and Why

    We only collect personal information when it's reasonably necessary to run a site feature, operate a game, complete a purchase or reply to you. Check the purpose of each category and whether it's needed for that feature.

    Purpose comes first.
    Category Purpose How it's used
    Website use Deliver pages and requested features, protect the site and understand basic traffic patterns. Some technical logs are necessary; optional measurement depends on your choice where offered.
    Account and game Create and maintain accounts, save settings, enable multiplayer features and apply account or safety controls. Needed for account-based play. A platform account may be handled by its provider.
    Support messages Work out the issue, reply to you and keep the record we need to follow up. Contacting support is optional; anything you include is used to handle your request.
    Purchase records Confirm transactions, manage entitlements and answer billing questions. Needed for a purchase. Storefronts or payment providers process payment details.
    Device and connection Connect you to online play, diagnose crashes or connection problems and help protect our game services. Basic technical details are generated during online play; diagnostic sharing depends on the feature.
    Community activity Display posts and player names, moderate reports and enforce community rules. Taking part is optional. Public posts may be visible to other community members.
    What we don't ask for: We don't ask for government ID, tax file numbers or precise location for ordinary gameplay. Please avoid putting sensitive details in a community post or support message.

  2. Cookies, Analytics and Services

    Cookies are small files your browser stores. They help the site remember a choice or keep a feature you asked for working.

    You stay in control.

    Strictly necessary

    Supports core site functions, security and the choices needed to show a page you asked for. Never used to build an advertising profile.

    Preferences

    Remembers settings such as language or display choices, where the site offers them. You can clear these in your browser.

    Measurement

    Helps count visits and spot pages or flows that break. Where you're offered a choice, measurement follows it.

    A cookie notice, where shown, records your choice on your device. You can also block or remove cookies in your browser settings, though some features may then behave differently.

    Service type Information involved Why it's involved
    Hosting and delivery Connection details and requests sent to the website or game service. To serve pages, connect players and keep services available.
    Storefront and payments Order or entitlement details; payment card details are handled by the relevant provider. To complete a purchase and confirm access to what you bought.
    Anti-cheat and security Game, device and session signals relevant to fair play and service security. To detect suspicious activity and enforce game rules.
    Support and measurement Support messages you send, or limited usage events where measurement is turned on. To answer requests and check site features are working.

    Some of these providers store or process information outside Australia, including in the United States, Singapore and the European Union. Before disclosing personal information overseas, we take reasonable steps to make sure the recipient handles it consistently with the APPs. We share only what each service needs and don't control a provider's independent practices.

  3. Children's Privacy and Your Rights

    Age rules can differ between games and platforms. Check the relevant game's account requirements before creating an account for a child.

    Parents and guardians can contact us.

    Where an account flow asks for age, please enter accurate information. If a player is under the age allowed by that game or platform, don't create an account for them. We don't knowingly collect personal information from children under 15 without the consent of a parent or guardian. If you think this has happened, contact us and we'll review the account and take appropriate action.

    Parent review: A parent or guardian can email [email protected] with the player's account ID, the game title and a short description of the concern. Please don't send passwords or card details.

    Spending limits, communication settings and play-time visibility vary by game and platform. Use the controls in the relevant account or device settings, and contact support if you can't find one.

    Access

    Ask what personal information we hold about you. Email [email protected] with your account ID and the game title.

    Correction

    Tell us which account detail is inaccurate, out of date or incomplete and send the corrected information through the same email.

    Deletion

    Ask us to delete your account or eligible information by emailing [email protected]. Some records must be kept for legal, security or transaction reasons.

    Complaints

    If you're unhappy with how we've handled your information, email [email protected]. If our response doesn't resolve it, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

  4. Retention and Account Deletion

    We keep information while it's needed for the purposes above, then securely destroy it or de-identify it. Legal, security and transaction records can have different time limits.

    We don't keep data forever.
    • Account and game recordsLife of the account, then up to 24 months
    • Support conversationsUp to 24 months after closure
    • Technical and security logsUsually up to 90 days
    • Purchase and accounting recordsUp to 7 years, as required by Australian tax law
    • Community reports and moderation recordsAs long as needed for review and enforcement
    When an account is deleted: Access to the account and its game features may end. We remove or de-identify eligible account information, except for records we must keep for legal, accounting, dispute or security reasons. If a game service is retired, we keep only the records needed to close it and meet those obligations. If we ever have an eligible data breach, we'll notify you and the OAIC under the Notifiable Data Breaches scheme.

  5. Privacy Enquiries and Updates

    Send a privacy question or request by email. Include the game title and your account ID so we can find the right record.

    We'll look into it.

    How we handle requests

    We may ask for information to confirm the account is yours. We aim to acknowledge a request within five business days and respond to verified requests within 30 days, as the APPs require. If we need longer, we'll explain why and give you an updated timeframe.

    We may update this policy as our games, services or legal obligations change. The revised policy will appear here with its updated date.